1. How do I know if I am affected by the Action and Settlement?
2. What is this case about?
3. Why is there a settlement?
4. Why is this a class action?
5. How do I know if I am included in the Settlement?
6. What does the settlement provide?
7. How to submit a Claim?
8. What am I giving us as part of the Settlement?
9. Will the Class Representative receive compensation?
10. What happens if I do nothing at all?
11. Do I have a lawyer in this case?
12. How will the lawyers be paid?
13. How do I tell the Court that I do not like the settlement?
14. When and where will the Court decide whether to approve the settlement?
15. Do I have to come to the hearing?
16. May I speak at the hearing?
17. How do I get more information about the Settlement?
You are a Settlement Class Member if you are an individual residing in the United States whose private information was potentially impacted in the Data Incident first announced by Lifeline in September 2023.
The Settlement Class specifically excludes: (i) Lifeline and its respective officers and directors; (ii) the Judge and/or magistrate assigned to evaluate the fairness of this settlement; and (iii) any other Person found by a court of competent jurisdiction to be guilty under criminal law of initiating, causing, aiding, or abetting the Data Incident or who pleads nolo contendre to any such charge.
This Website and the Long Form Notice explains the nature of the Action and claims being settled, your legal rights, and the benefits to the Settlement Class.
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This case is known as Twaylah Englar, individually and on behalf of all others similarly situated, v. Lifeline Systems Company, Case No 2484CV02895-BLS, filed in the Superior Court Department for Suffolk County, Massachusetts, Business Litigation Section. The person who sued – Twaylah Englar -- is called the “Plaintiff” and the company she sued, Lifeline Systems Company, is known as the “Defendant” in this case. Lifeline will be called “Defendant” in on this Website and in the Long Form Notice.
Plaintiff filed an Action against Defendant, individually, and on behalf of anyone whose PII and PHI was potentially impacted as a result of the Data Incident.
This Action arises out of an cybersecurity incident that occurred between July 27, 2022, and August 6, 2022, during which an unauthorized third party gained access to Lifeline’s network and accessed and/or acquired document on Lifeline’s system potentially containing PII and/or PHI of approximately 74,000 individuals (the “Data Incident”).
Plaintiff alleges that in October 2023, Lifeline sent notice letters to certain current and former customers, informing them that during the Data Incident their PII or PHI may have been accessed and/or acquired, included their names, dates of birth, contact information, health conditions/treatment information, health insurance information, and Lifeline subscription information.
After Lifeline investigated the Data Incident, those persons whose PII and PHI may have been impacted by the Data Incident were mailed notification on or about October 2023. Subsequently, this Action was filed asserting claims against Defendant relating to the Data Incident.
Defendant denies any wrongdoing or liability, and no Court or other entity has made any judgment or other determination of any wrongdoing, or that any law has been violated. Defendant denies these and all other claims made in the Litigation. By entering into the Settlement, Defendant is not admitting any wrongdoing.
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By agreeing to settle, both sides avoid the cost, disruption, and distraction of further Litigation. The Class Representatives, Defendant, and their attorneys believe the proposed settlement is fair, reasonable, and adequate and, thus, in the best interests for Settlement Class Members. The Court did not decide in favor of the Plaintiff or Defendant. Full details about the proposed Settlement are found in the Settlement Agreement.
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In a class action, one or more people called a “Class Representative” sue on behalf of all people who have similar claims. All of these people together are the “Settlement Class” or “Settlement Class Members.”
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You are included in the Settlement if you were sent a notice of the Data Incident or this Settlement. This Settlement is not open to the general public. If you are not sure whether you are included as a Settlement Class Member, or have any other questions about the Settlement, visit the Important Documents page, call toll-free (833) 360-6846, or write to:
Lifeline Data Settlement
Claims Administrator
P.O. Box 25226
Santa Ana, CA 92799
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The proposed Settlement will provide the following benefits to Settlement Class Members:
Reimbursement Benefits: All Settlement Class Members may submit a Claim to recover compensation for the following:
Lost-Time Claims: All Settlement Class Members may submit a Claim for up to three hours of time spend related to the Data Incident at $20 per hour if the Settlement Class Member (1) attests that any claimed lost time was spent related to and arising out of the Data Incident, and (2) selects the applicable activity the time was spent on or provides a brief general description of how the claimed lost time was spent. No documentation needs to be submitted in connection with Lost-Time Claims. Claims for Lost-Time are included in the $500.00 individual cap on ordinary out-of-pocket expense reimbursement.
Ordinary Out-of-Pocket Expenses: All Settlement Class Members who submit a Valid Claim are eligible to recover compensation for up to $500.00 of their ordinary unreimbursed out-of-pocket expenses, that were incurred between July 27, 2022, and September 19, 2025, as a result of the Data Incident. These expenses may include:
Long distance telephone charges, cell phone minutes (if charged by the minute), Internet usage charges (if either charged by the minute or incurred solely as a result of the Data Incident), costs of credit monitoring services and/or fraud resolution services purchased between July 27, 2022 and September 19, 2025 other losses incurred by Settlement Class Members determined to be fairly traceable to the Data Incident;
For a Claimant to recover ordinary out-of-pocket expenses (other than Lost Time), the Claimant must submit documentation that the claimed loss was actually incurred and were incurred as a result of this Data Incident. Documentation supporting the claimed losses can include receipts or other documentation supporting the costs incurred. “Self-prepared” documents such as handwritten receipts are, by themselves, insufficient to receive reimbursement, but can be considered to add clarity to or support other submitted documentation.
Extraordinary Out-of-Pocket Expenses: Settlement Class Members are also eligible to receive reimbursement for up to $5,000 per Settlement Class Member for documented expenses directly associated with dealing with identity theft or identity fraud directly related to the Data Incident.
Settlement Class Members with Out-of-Pocket-Expense Claims must submit documentation and attestation supporting their claims. This may include receipts or other documentation, not “self-prepared” by the claimant, that documents the costs incurred. “Self-prepared” documents such as handwritten receipts are, by themselves, insufficient to receive reimbursement, but may be considered to add clarity or support to other submitted documentation.
Out-of-Pocket Expense losses must include an attestation that the monetary losses were caused or otherwise incurred as a result of the Data Incident and were not incurred due to some other event or reason.
Credit Monitoring Benefit: All Settlement Class Members are receiving a code to enroll in two (2) years of 1- Bureau credit monitoring and identity theft protection services provided by Cyex. Cyex is a leader in providing state-of-the art identity theft protection products. It is not affiliated with Lifeline Systems in any way. A detailed description of the service and its features follows:
Identity Defense Complete is an ideal choice for credit and identity protection coverage. Ongoing monitoring of credit files and non-credit sources ensures comprehensive protection against identity theft and credit fraud. Alerts are triggered in real-time if there is any attempted change to a registered account, wire transfer request, signatory change of any type, and/or new financial account opening. $1,000,000 insurance policy covers eligible losses due to identity theft, including stolen funds, with no deductible.
The features of this service include:
1-Bureau Credit Monitoring
Monthly Credit Score
Score Tracker
Change of Address Monitoring
Real-Time Inquiry Alerts
Real-Time Authentication Alerts
Dark Web Monitoring
High-Risk Transaction Monitoring
Wallet Protection
$1,000,000 Identity Theft Insurance
Security Freeze Assist
Victim Assistance
Insight and Tips
Customer Support
The retail reference value of this service is $13.99 per month. It is being provided to Class Members at no additional cost.
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All Claims for monetary benefits will be reviewed by the Settlement Administrator to determine whether the Claim is a Valid Claim. You must file a Claim Form to get Settlement benefits from the proposed Settlement. Claim Forms must be submitted online here by September 19, 2025, or postmarked no later than September 19, 2025.
You can download a Claim Form here or you can call the Claims Administrator at (833) 360-6846 for a Claim Form.
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If you stay in the Settlement, you will be eligible to receive compensation, but you will not be able to sue Lifeline, its Related Entities, and each of their each of their past or present parents, subsidiaries, divisions, and related or affiliated entities, and each of their respective predecessors, successors, directors, officers, principals, agents, attorneys, insurers, and reinsurers (collectively, the “Released Parties”) regarding the claims in this case.
The Settlement Agreement, which includes all provisions about settled claims, releases, including Released Claims and Released Parties, is available here.
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Yes. Class Counsel will file a motion requesting that the Class Representative receive a service award to compensate her for her services and efforts in bringing the Action. Lifeline also agrees not to contest a request for a service award of up to $2,500.00 to the Class Representative. Lifeline shall pay any service award in addition to any benefits provided to Settlement Class Members. The Court will make the final decision as to the amount, if any, to be paid to the Class Representatives.
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If you do nothing, you will be bound by the Settlement if the Court approves it, you will not get any compensation from the Settlement, you will not be able to start or proceed with an Action, or be part of any other Action against the Defendant or the Released Parties (listed in Question 8) about the Released Claims in this case at any time.
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Yes. The Court has appointed David K. Lietz of Milberg Coleman Bryson Phillips Grossman PLLC (called “Class Counsel”) to represent the interests of all Settlement Class Members in this case. You will not be charged for these lawyers. If you want to be represented by your own lawyer, you may hire one at your own expense.
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Class Counsel will apply to the Court for an award of combined attorneys’ fees and expenses in an amount not to exceed $195,000.00. Lifeline shall pay any attorneys’ fee and expenses in addition to any benefits provided to Settlement Class Members, and any award of attorneys’ fees will not diminish the Class Benefits. A copy of Class Counsel’s motion for combined attorneys’ fees and expenses, and the service award for the Class Representatives will be posted on the Important Documents page, before the Objection Date to the Settlement.
Any award for attorneys’ fees and expenses for Class Counsel will be paid by Lifeline. The Court will make the final decisions as to the amounts to be paid to Class Counsel and may award less than the amount requested by Class Counsel.
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If you want to tell the Court that you do not agree with the proposed Settlement or some part of it, including Class Counsel’ request for attorneys’ fee and expenses or the service award, you must file a written objection with the Court telling it why you do not think the settlement should be approved.
Objections must be submitted in writing and include all the following information:
the objector’s full name, address, telephone number, and email address (if any);
information identifying the objector as a Settlement Class Member;
a written statement of all grounds for the objection, accompanied by any legal support the objector cares to submit;
the identity of all lawyers (if any) representing the objector;
the identity of all of the objector’s lawyers (if any) who will appear at the Final Fairness Hearing;
a list of all persons who will be called to testify at the Final Fairness Hearing in support of the objection;
a statement confirming whether the objector intends to personally appear and/or testify at the Final Fairness Hearing; and
the objector’s signature or the signature of the objector’s duly authorized lawyer or other duly authorized representative.
To be timely, written notice of an objection in the appropriate form must be mailed, with a postmark date no later than the Objection Date of October 31, 2025, to the Superior Court for Suffolk County, Business Litigation Section Class Counsel designated below, and Lifeline’s Counsel at the addresses below:
Court | Class Counsel | Defense Counsel |
Clerk of the Court | David K Lietz | Christopher A. Wiech |
If you do not submit your objection with all requirements, or if your objection is not received by the Objection Date of October 31, 2025, you will be considered to have waived all objections and will not be entitled to speak at the Final Fairness Hearing.
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The Court will hold the Final Fairness Hearing on November 5, 2025, at 2:00 p.m. at the Suffolk County Superior Court, 3 Pemberton Square, STE 13, Boston, MA 02108 or by remote or virtual means as ordered by the Court. The hearing may be moved to a different date, time, or location without additional notice, so it is recommended that you periodically check this Settlement Website for updated information.
At the hearing, the Court will consider whether the proposed Settlement is fair, reasonable, adequate, and is in the best interests of Settlement Class Members, and if it should be finally approved. If there are valid objections, the Court will consider them and will listen to people who have asked to speak at the hearing if the request was made properly. The Court will also consider Class Counsel’s request for an award of attorneys’ fees and expenses and Class Counsel’s request for a service award to the Class Representative.
After the Final Fairness Hearing, the Court will decide whether to approve the Settlement. We do not know how long these decisions will take.
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No. You are not required to come to the Final Fairness Hearing. However, you are welcome to attend the hearing at your own expense.
If you submit an objection, you do not have to come to the hearing to talk about it. If your objection was submitted properly and on time, the Court will consider it. You also may pay your own lawyer to attend the Final Fairness Hearing, but that is not necessary. However, you must follow the requirements for making objections in Question 13, including the requirements for making appearances at the hearing.
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Yes. You can speak at the Final Fairness Hearing, but you must ask the Court for permission. To request permission to speak, you must file an objection according to the instructions in Question 13, including all the information required for you to make an appearance at the hearing.
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This is only a summary of the proposed Settlement. If you want additional information about this Action, including a copy of the Settlement Agreement, the Complaint, the Court’s Preliminary Approval Order, Class Counsel’s motion for attorneys’ fees and expenses, and service award for Class Representative, and more, visit the Important Documents page. You may also contact the Claims Administrator by calling toll-free (833) 360-6846, emailing info@LifelineDataSettlement.com, or writing to:
Lifeline Data Settlement
Claims Administrator
P.O. Box 25226
Santa Ana, CA 92799
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